In our last post, we discussed the role of Curant Health’s patient care coordinators and their high-touch patient relationships. When looking at these close relationships, it is clear that our PCCs are essential to establishing patient loyalty by providing our patients enhanced support and encouragement. However, it is important to consider how this patient loyalty translates into increased medication adherence and accountability.
Why are adherence and accountability so important for chronic disease management? Adherence, or sticking to a medication regimen at the correct timing and dosage, is how a patient receives the most benefit from the medications they are taking. Strict medication regimens for conditions such as HIV and Hepatitis C require an exceptionally high level of adherence for a patient to see lasting changes in their condition. In these cases, failing to take medications exactly as prescribed often results in a dead end of wasted time and resources.
One of the main factors in driving adherence is accountability. Patients who see the best health outcomes from their medication regimens feel competent, capable and ultimately responsible for following their treatments. Barriers such as working with insurance agencies, figuring out timing and dosage for several different pills and simply getting to a pharmacy can prevent patients from feeling in-control of their condition. Furthermore, if a patient lacks a support system and feels alone in their journey, they may be even less motivated to adhere to their medications and remain accountable for their treatment.
Our patient care coordinators help these people struggling to manage their chronic condition by acting as patient advocates. Whether it be calling insurance providers, tracking a FedEx order to ensure the arrival of time-sensitive medications or consulting with physicians to get a patient on track, our PCCs do everything they can to drive medication adherence for their patients. The constant level of support and communication encourages patients to feel in-control of their condition so that they realize their medications are manageable and they are ultimately capable of feeling better.
We believe that the high level of patient loyalty driven by our PCCs at Curant Health is responsible for our 99% patient retention rate. When patients come to Curant Health, they find the resources they need and the people that will help them. In the end, they become patients for life. Meet some of the PCCs that ensure our patients are adherent, accountable and always supported in their patient journey:
Betty
My favorite thing about being a patient care coordinator is… “the patient contact and getting to hear some the funniest and craziest stories from our patients!”
When I’m not helping patients, I’m… “running and being a soccer mom.”
Angee
My favorite thing about being a patient care coordinator is… “scheduling!”
When I’m not helping patients, I’m… “volunteering and working for C3 church. I’m the church Grandma and I’m in charge of fresh flowers every week, spending time with my grandson, cooking and carpentry.”
Maria
My favorite thing about being a patient care coordinator is… “making sure our patients receive exceptional care and having great conversations with them.”
When I’m not helping patients, I’m… “writing and recording music!”
Mike
My favorite thing about being a patient care coordinator is… “To serve others, in whatever capacity, is the most fulfilling thing you can do with your life.”
When I’m not helping patients, I’m… “Cooking, Food, Cooking, Food you get the idea. Voracious reader. I adore music and movies. Working out and rucking. Art-- especially drawing.”